Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Times Shipping charges are calculated and displayed at checkout.
- Standard Shipping: 7–12 business days
- Expedited Shipping: 3–5 business days
(Delivery times may vary depending on your location.)
International Shipping We ship worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at sales@ideaslight.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us If you have any questions about your shipment, please reach out to us at sales@ideaslight.com or visit our Contact page.